 As I've pointed out before, Rocket Languages has been conducting a pretty blatant (yet successful) astroturfing campaign. I thought that they might have been getting a bit worried when the New York attorney general started looking into the practice in other industries. But now they'd better be worried; the U.S. Federal Trade Commission will start cracking down on astroturfing as of December 1 of this year. Read more... From the Associated Press (via Yahoo News): The FTC will require that writers on the Web clearly disclose any freebies or payments they get from companies for reviewing their products. From the Financial Times: The new focus on transparency in online advertising comes after several companies have been exposed for “astroturfing,” or creating fake grassroots campaigns, and as advertisers race to spread word of their products through new services such as Facebook and Twitter. Astroturfing? Hello, Rocket Languages!
The Financial Times continues: The main target of the new guidelines appears to be the widespread practice of viral marketing in which companies recruit non-employees to talk up products in exchange for samples or promotions. Rocket Languages' M.O. is not enticing website owners through samples and promotions but rather through commissions on the sales by customers directed to Rocket Languages' products from the third-party sites.
However, it doesn't look like that difference is going to put Rocket Languages in the clear. Here's the relevant part from the actual regulation:When there exists a connection between the endorser and the seller of the advertised product that might materially affect the weight or credibility of the endorsement (i.e., the connection is not reasonably expected by the audience), such connection must be fully disclosed. So... ya think getting a commission for each click-thru sale is a "material connection" that "might materially affect the weight or credibility of the endorsement"? By, say, making these "associates" write overly positive reviews to increase the number of sales and, hence, the commissions they get? Hmm... ya think?
Watch out, Rocket Languages. It looks like the FTC might have you in their sights.
Links:
Guides Concerning the Use of Endorsements and Testimonials in Advertising [Code of Federal Regulations]
FTC Publishes Final Guides Governing Endorsements, Testimonials [Federal Trade Commission]
Celebrities face endorsement crackdown [Financial Times]
FTC: Bloggers, testimonials need better disclosure [Yahoo News]Labels: Rocket Languages
It just dawned on me today that there's a good handful of language-learning tools out there where clicking on pictures is an important part of the learning method. For example: (And if you know of any others, drop a line in the comments below.) This seems to be a pretty common method. Is everyone just playing follow-the-leader (i.e., following Rosetta Stone), or is there actually some science to back up all this fervent picture clicking? Labels: Busuu, Livemocha, My-Language, Rocket Languages, RosettaStone
I've mentioned before how RosettaStone's PR people seem to be everywhere, and competitor Rocket Languages doesn't appear to be taking it sitting down. In fact, they appear to be doing a full-court press, including what appears to be a pretty blatant astroturfing campaign. Here's how Wikipedia defines astroturfing: formal political, advertising, or public relations campaigns seeking to create the impression of being spontaneous "grassroots" behavior, hence the reference to the artificial grass, AstroTurf. Why do I think Rocket might be astroturfing? The blatant evidence, after the jump. Read more...My suspicions were peaked after I noticed a pattern among sites that seem to recognize Rocket Languages' software as top of the line.
Here's what the M.O. appears to be. Someone buys domain names that sound like independent, third-party review sites. The domain names have the feel of phishing or other web scams because they're just not quite right; the grammar is weird, they use an odd hyphen or two, etc. And, according to whois searches on Internic.net, the websites appear to have been registered by Enom, Inc. (the older ones) or GoDaddy.com (the newer ones). This suggests that a limited number of people are behind these sites, rather than them being small, independent sites.
On each of these domains they build the website of a "reviewer". Each website is slightly different, but the look tends to be pretty similar, as if designed by the same person or group. And how do you think these reviewers feel about Rocket's products? Why, they're always the best, of course! If they don't get ranked first in a best-of list, then they get five stars or some other stellar ranking.
Some pages also contain reviews of, say, RosettaStone as well. These competitor software products get decent reviews, but of course they don't beat out Rocket's stuff! This seems like a tricky way to get up there in Google's rankings; stick the name of a few highly Googled competitors' names in there, and bingo, links from Google.
However, the websites do go to some trouble to look legit. They include links to other language learning materials. They'll even say one or two negative things about Rocket's products, but still give their backing to Rocket.
All in all, it's a pretty clever scheme, if only a bit too obvious. The list below contains a few examples, but you can easily dredge up more through a few quick Google searches using keywords like RosettaStone, Rocket, review, software, language, or any of the languages offered by Rocket.What's above is clearly enough to raise a few eyebrows, but I found indisputable evidence on the Warrior Forum, which bills itself as "the #1 internet marketing site since 1997". This thread tells you how you can get involved in Rocket's astroturfing campaign, at least part of which is being handled by Don Davis, who has designed some of the sites:Rocket Language Review Sites! What a great opportunity to add an entire city block of new review sites to your Virtual Real Estate empire. (For more on virtual real estate, see here. Click ahead to around 4:16 to get to the heart of it.) If you click through the link in that forum, you get this:What I have to offer in this [Warrior Forum Special Offer] is an opportunity to put a little stable of sites to work in your online business. I have put together 6 review sites for the Rocket Language products.
These products have all been on Clickbank for quite some time, and the company boasts a customer base of over 180,000. These products are all priced right at a hundred bucks and pay between 69 and 75% commissions. The products are of a high quality which means you are more likely to keep the sales you make.
You may purchase one site individually, or you can buy them all in a package. I have also built a seventh site which reviews the Rocket American Sign Language product. This site is not being marketed in this WSO, but you can pick it up as a free bonus if you elect to purchase the full set of sites featured in this offer. You can see how Rocket's been working with Clickbank here. Basically, Rocket has set up an affiliate system whereby anyone who builds up a website that can generate hits to Rocket's site and sales can make money off of it. Even if they are not directly behind each website, they're certainly enabling the M.O. described above.
What's more, if you did any of the Google searches I mentioned above, you might have come across some Rocket reviews on EZineArticles.com. Guess what? More astroturfing. From the Warrior Forum thread mentioned above:I had one article on [EZineArticles.com] in a twelve hour period that had only 25 views and 6 click thoughs. I got one sale already of $34 in that period! It must be down to my amazing article writing skills (lol) and definately also down to Don's great site design skills - thanks man. But guess what? Rocket's tactics appears to be working. Here's Rocket's six-month website ranking comparison with RosettaStone, courtesy of Alexa:
While RosettaStone is largely flat, Rocket is gradually catching up. RosettaStone's mass coverage seems to be meeting its match with Rocket's sly campaign. Still, the whole thing makes you wonder... are either of these actually any good, or is it all just slick marketing?Labels: Rocket Languages, RosettaStone
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